Amazon Business releases 2021 B2B e-commerce report
Amazon Business on Monday released the first 2021 Business to Business (B2B) E-commerce in Evolution Report, which shares B2B trends and new insights from U.S. procurement professionals across industries and organizations.
For the report, which examines the rapid transformation B2B e-procurement has undergone in recent years, Amazon Business surveyed 250 B2B buyers and 250 B2B sellers who hold influential procurement roles across government, education, healthcare, and commercial industries in the United States.
According to the findings, 85 percent of business buyers said that as a result of the pandemic, their organizations were propelled to move more of their procurement online, and 96 percent said they anticipate their organizations will continue doing more purchasing online, even after pre-pandemic business functions resume. Ninety-one percent of buyers said they prefer e-procurement over traditional and offline purchasing methods.
Smaller commercial organizations were especially motivated to accelerate their digital transformation efforts in the last year. Fifty-six percent of small-and-medium businesses said they more fully digitized their purchasing process due to COVID-19, compared to only 42 percent of enterprise commercial companies.
"Our 2021 B2B E-commerce in Evolution report underlines the fact that simply leveraging e-procurement is no longer enough," said Todd Heimes, director of Amazon Business. "Ultimately, we think that organizations have a significant opportunity to maximize e-procurement technologies that will help them overcome operational challenges that diminish efficiency and waste budget."